Returns Policy
RETURN & REFUND POLICY
All of our products are made to the highest standards and we hope that you will be happy with your purchase. However, we can offer either an exchange or refund of the goods provided you start the returns process within 14 days of receipt of your order.
RETURNS TERMS & GUIDELINES
All returned items must be unworn, unwashed and complete with original tags and packaging.
We are not responsible for the return shipping cost of items.
It is advisable to make sure all return packages are well packaged and are sent with a trackable, insured service. We cannot take responsibility for items damaged or lost in return transit.
If returning an item from outside the UK, please ensure 'RETURNED GOODS’ is written on the parcel, to avoid any customs charges. Esk Valley Knitwear Co.Ltd is NOT responsible for any return custom charges made and may refuse to receive the parcel.
HOW TO REQUEST A RETURN/EXCHANGE
If you wish to return or exchange item(s) you have purchased, please email genuinescottishknits@gmail.com and let us have your order number and email address. You will then receive an email from us to give you details of how to return your item(s) and how we refund your purchase.
If you require assistance, our customer service email address is genuinescottishknits@gmail.com Ensure your return is well packaged and meets all the conditions outlined above. We strongly advise you use a trackable postal service or courier. You will be refunded the full amount you paid for the item, including the original shipping cost.
OUR RETURNS ADDRESS IS:
Esk Valley Knitwear Co. Ltd. - RETURNED GOODS
Bank of Scotland Building - First Floor
2 John Street
Langholm
Dumfriesshire
DG13 0AD
United Kingdom
IF YOU ARE RETURNING GOODS FROM OUTSIDE THE UK
If returning an item from outside the UK, please ensure ‘RETURNED GOODS’ is written on the parcel, to avoid any customs charges. Esk Valley Knitwear Co. Ltd is NOT responsible for any return custom charges made and may refuse to receive the parcel.
FAULTY GOODS
We stand by the quality and craftsmanship of our work and will be happy to assess any item that is deemed faulty if purchased directly from Genuine Scottish Knits online within the past 12 months. In the case of faulty goods we either repair and return or we will refund the full amount paid by you (including shipping costs) and for customers outside the UK, we will reimburse the reasonable cost incurred by you for returning the product so a receipt or proof of postage will be necessary.